FAQ

 

1. How do I place an order?

Upload your image, choose a size and frame, and we’ll hand-paint it from scratch. You can also shop our pre-curated collection.

2. Can I preview or edit the artwork before it ships?

Yes. You’ll receive a high-quality photo of the finished painting before we ship. You can request minor edits within 5 business days.

3. What kind of photo works best?

High-resolution, well-lit photos work best. Low-quality images or screenshots may be rejected to ensure we deliver the best result.

4. Can I upload from my phone?

Yes. Just use your phone’s original photo file (not a screenshot) for the highest quality.

5. How long does it take?

Each piece takes 7–14 days to paint, plus 7–14 days for delivery. Most orders arrive within 2–3 weeks.

6. Is shipping included?

Yes- shipping is free worldwide, with full tracking provided once your painting leaves our studio.

7. What’s the difference between rolled and framed?

Rolled: Comes unframed in a tube — perfect if you want to frame it locally or gift it later.
Framed: Are hand-stretched over a solid timber frame and ready to hang- no extra framing needed

8. Can I request changes to the photo (e.g., remove background)?

Yes, to minor changes. Leave notes at checkout- our artists will do their best to accommodate small edits.

9. What if I’m not happy with the final result?

We offer a Happiness Guarantee. If your artwork isn’t right, we’ll work with you on edits or, in rare cases, offer a refund or replacement.

10. Who are the artists?

All Canvit pieces are hand-painted by talented oil painters in Vietnam using traditional techniques — no AI, no shortcuts.